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9.pngIS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE? Yes. We guarantee that any purchase you make on the website will be 100% safe. Every purchase is backed by our 100% Secure Purchase Guarantee and our servers use Secure Sockets Layer (SSL), an encryption technology that works with current browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Netscape, and AOL's browser, so that only can read a buyer's personal information. Shopping online at is statistically safer than using your credit card at a restaurant or department store.

IS IT SAFE TO USE MY DEBIT CARD ON YOUR WEBSITE? Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on hold, meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original hold will be voided.

CAN I ORDER OVER THE PHONE? Not at this time but please check back for updates.

HOW CAN I CHECK THE STATUS OF MY ORDER? You can check all your orders, status and tracking, by accessing your personal Biaggi account through Login or create an account here.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 1-2 business days. Processing time includes receiving your order and packing the item for shipping. Shipping time varies depending on your proximity to our Essex fulfillment center.

WHAT ARE THE COSTS? All orders ship FREE! Expedited shipping options are as follows (per item):  Overnight $50, 2nd Day $40, and 3rd Day $30.  We do not charge for handling or processing of orders.

WHAT IS YOUR RETURN or EXCHANGE POLICY? Valid return requests and exchanges can be made through your personal Biaggi account up to 30 days from receiving your item. Alternatively, you can email:

WHY DOESN'T THE TRACKING NUMBER WORK? It may take 24 hours before tracking information appears on the FedEx website.

WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN AUTHORIZATION FAILURE. WHAT WENT WRONG? If you are using a credit card to pay for your purchase, please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, Mastercard, American Express, and Discover for credit card and/or debit card payment. Below are additional explanations for an order not going through:

? If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.

? If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.

WHEN DO YOU CHARGE A CREDIT CARD FOR AN ORDER? charges a credit card after verifying the order has shipped.

DO YOU SELL GIFT CERTIFICATES? Yes we do! You'll find the gift certificate tab to the top right of this website or click here.

DO YOU HAVE A CATALOG? Nope. Catalog production uses approximately 53 million trees and enough water to fill 81,000 Olympic sized swimming pools each year. Everything we offer can be purchased through our website at