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Shipping & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please request a return by logging into your account. Once you're logged in, go to "completed orders", then "request a return". Should you encounter any difficulties with your return, please email us at customerservice@biaggi.com and we will be happy to help you. 

Shipping

Biaggi is pleased to provide free shipping to our customers, provided that the shipping address is within the United Kingdom. We are also able to ship orders to most European Union countries. Shipping costs to customers outside of the U.K. will vary depending on the size of the item ordered, and the shipping address of the customer. For a shipping quote, please email us at customerservice@biaggi.com.